Privacy Policy

1. Introduction

NXround ("we," "our," or "us") provides an AI-powered interview screening platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

For Companies (Customers)

• Account information: email address, company name, password
• Team member information: email addresses of invited team members
• Interview configurations: questions, scoring rubrics, settings
• Scheduling preferences and availability
• Billing information: the buyer's name, email, billing address, plan and invoices. Card details are collected and stored by Stripe, our payment processor. We never see or store full card numbers

For Candidates

• Name and email address (if provided)
• Video and audio recordings of interviews
• Interview transcripts
• AI-generated scores and summaries

Interview Recordings

• Voice interviews record the candidate's audio and the AI interviewer's voice. Video interviews also record the candidate's camera
• Before the interview starts, candidates are told it is led by an AI interviewer, what will be recorded and when it is deleted, and they must confirm before recording begins
• Recordings, transcripts and scores can be seen only by members of the hiring company's team in our service. We do not sell them or share them with other companies
• Our staff access them only when needed to support the hiring company, keep the service secure, or meet a legal obligation
• Recordings are deleted automatically as described in Data Retention below

Automatically Collected

• Browser type and version
• Device information
• IP address and approximate location
• Usage data and interaction patterns

3. How We Use Your Information

• To provide and maintain our interview screening service
• To process and score candidate interviews using AI
• To send notifications and scheduling communications
• To improve our AI models and service quality
• To comply with legal obligations
• To protect against fraudulent or unauthorized activity

4. Third-Party Services

We use third-party services to operate our platform. Each service has their own privacy policy governing their data practices:

• Supabase
• ElevenLabs
• OpenAI
• Resend
• Stripe (payments and invoices)
• Discord (private alerts to our team when someone uses the contact form)
• Vercel

5. Data Retention

We retain different types of data for different periods:

• Video and Audio Recordings: Automatically deleted after 10 days, or after 20 days if the hiring company has chosen longer recording retention. Candidates are shown the deletion period before the interview starts
• Transcripts and Scores: Retained until the customer deletes the candidate record
• Account Data: Retained while the organization's account is active. When an organization is deleted, its team accounts, interviews, candidate data and recordings are permanently deleted. The organization can download a ZIP export of its data before the deletion runs
• Billing Records: Payments, invoices and sign-up code records are kept after an organization is deleted, for accounting, tax and legal reasons
• Contact Form Messages: If you contact us through our website, we keep your name, email, company and message for 7 days so we can reply. Our reply and your message stay in our email inbox
• Support Conversations: Messages a customer's team sends us through in-app Support, our replies, and the sender's name, email, role and organization are kept for 90 days after the conversation's last message, then deleted. They are also deleted when the organization is deleted. Support emails we send or receive stay in our email inbox

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Limited employee access to personal data

7. Your Rights

Depending on your location, you may have the following rights regarding your data:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at hello@hireplume.com

8. Candidates' Rights

If you are a candidate who participated in an interview through our platform, you may contact the company that invited you to request access to or deletion of your interview data. You may also contact us directly.

9. AI and Automated Decision-Making

Our platform uses AI to score and summarize interview responses. Important notes:

• AI scoring is provided as decision support only, not as final hiring decisions
• Human review is always recommended before making hiring decisions
• We do not use demographic data, appearance, or tone for scoring
• Candidates have the right to request human review of AI-generated assessments

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: hello@hireplume.com