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Terms of Service

Last updated: October 25, 2026

1. Acceptance of Terms

By accessing or using NXround ("the Service"), you agree to be bound by these Terms of Service. If you use the Service for a company, you confirm that you are allowed to accept these Terms for it, and "you" means that company. If you do not agree to these terms, do not use the Service.

2. Description of Service

NXround provides an AI-powered interview screening platform that enables companies to conduct automated first-round interviews with candidates. The Service includes:

  • AI-conducted voice interviews, and video interviews with the video add-on
  • Automatic transcription and recording
  • AI-powered scoring and summarization
  • Candidate scheduling and management
  • Team collaboration features

3. Accounts and Sign-Up Codes

To use the Service, your company needs an organization account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Accept responsibility for all activities under your account

After you buy a plan, we email the buyer a sign-up code. The person who signs up with it becomes the Owner of your organization. Sign-up codes and access codes are for your organization only: keep them confidential. We may replace an access code at any time, for example if we think it has been shared. Team members join by invitation from the Owner or an Admin, and an email address can belong to only one organization. We may also set up an organization for you directly, for example for a free interview.

4. Plans, Payment and Billing

Paid plans are subscriptions, priced in US dollars and paid by card through our payment processor, Stripe. We do not see or store your full card number. Current prices, what counts as a completed interview, and what each add-on includes are shown on our Pricing page.

  • Commitment: you choose how many completed interviews you expect each month. Your included interviews reset at the start of each calendar month and unused interviews do not carry over
  • Monthly plans are charged in advance each month. Yearly plans are charged in advance for 12 months, at the monthly price times 10, and include the video add-on and the extra seats listed on the Pricing page
  • Renewal: your plan renews automatically at the end of each monthly or yearly term until it is cancelled. You authorize us to charge the card on file for each renewal, for extra interviews, and for any plan changes you ask for. Stripe emails a receipt for each payment
  • Extra interviews: each completed interview over your monthly commitment is charged at the overage rate on the Pricing page. Extra interviews for a calendar month are billed on a separate invoice after the month ends, usually on the 1st, and charged to the card on file. This applies to monthly and yearly plans. Candidates are never stopped because you are over your commitment
  • Changes: to change your commitment, seats or add-ons, email us. Increases apply straight away and you pay the difference for the current month. Decreases apply from your next billing date
  • Seats and billing access: the Owner is always free and is the only person who can buy seats or manage billing. Admins can see usage
  • Add-ons: the video add-on records the candidate's camera as well as audio. Without it, interviews set to video run as voice-only interviews. The longer-recordings add-on keeps recordings for 20 days instead of 10, for interviews completed after it is active
  • Taxes: prices do not include taxes. You are responsible for any sales, use, VAT or similar taxes that apply, and we may add them to your invoices where required
  • Failed payments: if a payment fails, we will ask the Owner to update the card in Manage billing. If an invoice is still unpaid 30 days after it is due, we may stop new candidates from starting interviews, or suspend the account, until it is paid
  • Price changes: your plan keeps the prices you bought it at. We will email the Owner at least 30 days before any price change applies to your plan, and it applies from your next renewal after that notice

5. Free Interview and Offers

  • Each organization can request one free interview. We email you a link, usually within one business day, and no payment details are needed. We may decline a request, for example if your organization has already had one
  • From time to time we may offer promotion codes, such as 25% off the first two months of a monthly plan after a free interview. Each code can be used once, by a new customer, before the expiry date given with it. Codes have no cash value and cannot be exchanged or combined

6. Cancellation and Refunds

  • The Owner can cancel at any time in Settings, Billing, Manage billing. Cancelling stops the next renewal: your plan stays active until the end of the current monthly or yearly term
  • Monthly plans: payments are not refunded, including for part of a month or for unused interviews
  • Yearly plans: if you cancel before the end of your yearly term, email us and we refund each full month left in the term at one twelfth of the yearly price you paid. The month you are in is not refunded
  • Invoices for extra interviews that were completed are not refunded
  • If your organization is deleted while a plan is active (see section 11), the plan is cancelled right away and the same refund rules apply
  • Cancelling a plan does not delete your organization's data. To delete it, see section 11

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Discriminate against candidates based on protected characteristics
  • Collect sensitive personal data without proper consent
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to the Service
  • Use the Service for any illegal or unauthorized purpose
  • Misrepresent the nature of the AI-conducted interviews to candidates

8. AI-Assisted Screening Disclaimer

IMPORTANT: The AI scoring and analysis provided by NXround is intended as decision support only. You acknowledge and agree that:

  • AI scores should not be the sole basis for hiring decisions
  • Human review is recommended before making any employment decisions
  • You are responsible for ensuring compliance with employment laws
  • The AI may produce errors or biases despite our efforts to minimize them
  • Final hiring decisions are your sole responsibility

9. Candidate Consent

When using the Service to interview candidates, you agree to:

  • Inform candidates that the interview is conducted by AI
  • Inform candidates that the interview will be recorded
  • Obtain any required consent under applicable laws
  • Comply with all applicable employment and privacy laws

10. Data Retention

Our data retention practices:

  • Video and audio recordings are automatically deleted after 10 days, or after 20 days if you subscribe to the longer-recordings add-on. The longer period applies to interviews completed after the add-on is active
  • Transcripts and AI assessments remain until the candidate record is deleted
  • You may delete candidate data at any time through the Service
  • Deleted data may be retained in backups for a limited period
  • We may retain anonymized or aggregated data for analytics

11. Deleting Your Organization and Exporting Data

  • The Owner can ask us by email to delete your organization. We schedule the deletion with up to 90 days' notice, email the Owner, and show the deletion date on every page of your dashboard
  • Until the deletion runs, the Owner and Admins can download a ZIP export with your team list, candidates, transcripts, scores and decisions, and any recordings not yet deleted under the retention period
  • Deletion is permanent and cannot be undone. It deletes your interviews, candidates, transcripts, scores, recordings and files, and the user account of every member of your team
  • We keep billing records (payments, invoices and sign-up code records) and a record that the deletion happened, with counts only, for accounting, tax and legal reasons
  • Removing a team member deletes that person's account. Notes they wrote on candidates stay with your organization under their name

12. Intellectual Property

The Service and its original content, features, and functionality are owned by NXround and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of your interview questions and configurations.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NXROUND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, data, or business opportunities
  • Hiring decisions made based on AI scoring
  • Service interruptions or data loss
  • Errors or inaccuracies in AI analysis

14. Indemnification

You agree to indemnify and hold NXround harmless from any claims, damages, losses, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your hiring decisions or employment practices

15. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may modify, suspend, or discontinue the Service at any time with reasonable notice.

16. Suspension and Termination

We may suspend or terminate your account for violation of these Terms, including unpaid invoices as described in section 4. Upon termination, your right to use the Service will immediately cease. Before your organization is deleted, you can download your data as described in section 11.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which NXround operates, without regard to conflict of law principles.

19. Contact Us

If you have questions about these Terms of Service, including billing, cancellation or refunds, please contact us at:

Email: hello@hireplume.com